Deleting Temporary Internet Files. Whenever you access a web page, your browser downloads the entire contents of that page to your hard drive. If you return to the same page later, instead of downloading the pages again, sometimes it just retrieves the pages from your hard drive. If this happens, and you get unexpected results, you can delete the files that the browser temporarily stored on the hard drive and then access the page again. Here is how you delete those files:

    For users of Microsoft Internet Explorer:

• From the "Tools" menu on the menubar, select "Internet Options". This will bring up a box with tabs, but you should already be at the tab labeled "General". The middle section of the box is labeled "Temporary Internet Files". Click on the button that says "Delete Files". It may bring up another box asking you to confirm, and also asking you if you want to delete all offline content. Leave the check box unchecked, and click ok. It could take a couple of minutes to delete all of the files.
• If you find you are frequently having to do this procedure to get home banking to work, you may want to change your settings in Internet Explorer. From the same "General" tab on the "Internet Options" box, you will see a button under "Temporary Internet Files" labeled "Settings". On the settings screen, the first item says "Check for newer versions of stored pages:". Click on the button that says "Every visit to the page" and then click the "OK" button.

    For users of Netscape Navigator:

• Make sure Java is enabled in your preferences. From the "Edit" menu on the menubar, select "preferences". This will bring up a box with several categories listed down the left side. Click on the item labeled "Advanced". Click on the option under Advanced labeled "Cache". On the right side of the screen you will see two buttons labeled "Clear memory cache" and "Clear disk cache". Click on both of them.
• If you find you are frequently having to do this procedure to get home banking to work, you may want to change your settings in Netscape. From the same screen mentioned above (where you cleared the cache), you will see an option that says "Compare the page in the cache to the page on the network:". Click on the button beneath that option that says "Every time I view the page" and then click "OK".

Enabling Cookies. Home banking creates a cookie (a small file used by your browser) to verify that you are still logged in as you move from screen to screen. As long as the cookie is there, it assumes you are still logged in and will continue to let you see your account information. When you log off, the cookie is deleted. If you have disabled cookies on your browser, home banking does not know you are logged in and will not let you continue. Here is how you change your cookie settings:

• From the "Tools" menu on the menubar, select "Internet Options". This will bring up a box with tabs. Select the tab labeled "Privacy".

• You have a couple of options at this point. If you want to change your overall security settings, move the security slide bar down until it says "Medium High". This is the highest level of security that will still allow CFCU Online Teller's cookies to work properly.

• If you would prefer to leave your overall security at a higher level, you can just choose to exempt CFCU Online Teller's web site from your cookie rules. To do this, click on the "edit" button at the bottom area of the screen labeled "Web Sites". Where it says "Address of Web site", enter the following web address and then click allow: http://www.mfncuso.org.
  

• From the "Tools" menu on the menubar, select "Internet Options". This will bring up a box with tabs. Select the tab labeled "Security".

• Click on the globe labeled "Internet" and then click on the box at the bottom labeled "Custom Level". Scroll down through the various items in the list until you get to "Cookies". There are two different cookie options, both of which can be set to either "Prompt" or "Enable". Keep in mind, however, that selecting prompt will force you accept or reject cookies every time a site wants to load them, which is frequent.

• From the "Edit" menu on the menubar, select "preferences". This will bring up a box with several categories listed down the left side. Click on the small arrow next to the item labeled "Privacy & Security", then click on the item that appears underneath labeled "cookies". On the right side of the screen you will see several check boxes relating to cookies. You can click on either "Enable all cookies" or "Enable cookies for the originating web site only." Either option will allow home banking to work correctly.