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Bill Pay
Frequently Asked Questions |
GENERAL What is the advantage of Bill Pay?What else can I do using the bill pay site?What types of bills can I pay?What other restrictions may apply to Bill Pay?How much does Bill Pay cost?What is the maximum payment amount?How long will payment history be viewable online?SIGN-UP How do I sign up for Bill Pay?SETTING UP PAYMENTS How do I set up payments?What is the difference between a one-time payment and a repeating payment?How far in advance can a payment be set up? How many payees are members able to set up? PROCESSES How are the bills paid?When does CFCU take the money out of my account?What happens if there is not enough money in the account?How are Holidays and weekends handled?MAKING CHANGES How long do I have to add, delete, or edit a payment?Can an existing payee that is already set up be edited? Can an electronic payment be deleted once the customer has submitted it? |
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General Questions |
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Sign-Up Questions |
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Setting Up Payments |
Q: How do I set up payments? A: When you are in the site, click on Payees and then click add a payee. You will put in the information requested about the merchant. After the merchant is on your payee list, go to payments. Select Schedule Payments or Schedule Recurring Payments. Select the payee, the amount you want to pay, and the due date. Then click on SUBMIT and check what you have typed, along with the information of whether it is going to be a check or electronic payment. If everything is correct then click on SUBMIT again to finish the process. Q: What is the difference between a one-time payment and a recurring payment? A: If your payment amount or payment day changes from payment to payment, it must be set up as a one-time payment. A recurring payment is one that is always the same amount and is paid at regular intervals. Q: How far in advance can a payment be set up? A: Currently, a recurring scheduled payment can be set up in advance for any date in the future. A one time payment can be set up to be sent 5 years in the future. Q: How many payees are members able to set up? A: There is no limit to the number of payees a member can have. |
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Processes |
Q: How are the bills paid? A: CFCU processes the payments you make through Bill Payer in two ways. The first is through electronic funds transfer. Your creditors who are paid in this way receive your payment and payment information (including account number) electronically. The second method of processing payments is through a check, issued by the Processing Center in your name, to the payee you have designated. These checks include your name, address and account number. These checks are sent through the mail. Note: We routinely pursue the conversion of paper check payees to electronic payees, based on the number of members who have a particular payee and the capability of the payee to accept electronic payments. Q: When does CFCU take the money out of my account? A: Payments entered before midnight will be debited from your account at approximately 7:00 a.m. the following business day. Q: What happens if there is not enough money in the account? A: Any available overdraft protection or Courtesy Pay will be accessed in an attempt to make your payment(s). If an item can't be paid due to insufficient funds, we will send an email to the address you provided when you enrolled for Bill Pay (or subsequently provided to us) and your account will be charged a $20 NSF fee. Q: How are Holidays and weekends handled? A: Bills do not get paid or mailed on holidays or weekends. If a scheduled bill payment falls on a holiday or weekend, it will be paid on the Friday before the weekend, or the last working day before the holiday. |
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Making Changes |
Q: How long do I have to add, delete, or edit a payment? A: You can add, edit, or delete a payment up to 11:59 p.m. on the day before the payment is due to be sent. Q: Can an existing payee that is already set up be edited? A: The only thing that can be edited on an existing payee is the name on the account and the account number. If you want to change anything else, the payee must be deleted and re-entered. Q: Can an electronic payment be deleted once the customer has submitted it? A: No. Once the payment is submitted, it will be processed. It will then be up to the customer to contact the payee for a refund. |
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